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Brands and Social Anxiety Disorders

3 Nov

Times I feel some brands suffer from stage fright..no kidding….though virtually, talking on a social network or forum is like addressing a public gathering!

And like it happens with some of us, the numbing effect (post the realisation that you are infact audible to many many people out there) comes in and you wonder…’Gosh what am I going to say?’ You stutter, mumble or strike a conversation with a completely irrelevant context and the uneasiness is on wide display.

This is a phenomenon actively demonstrated across some brand pages as well! Think of a prestigious bank and a leading electronics company both relaying movie songs (with the brand connect vague or entirely missing)?!

Honestly, there is ample reason for paranoia. Unlike other mediums, this one can potentially give you a degree of responsiveness from users you never pre-empted, which could be problematic if your vague about your own branding attributes.

This is the rational behind the existence of ‘me-too’ branding approaches that are any day safer but far from being distinctive and fuel a widening perception gap between who you believe you are and who you actually are.

But the end to this ordeal really is in believing you do have a story worth sharing and only you can narrate it best. And to do that you need to know your attributes and build on them, it’s worth the effort as they define you distinctly, make the connect more relatable and this alone is your most engaging proposition.

So for e.g. If customer service is your story, harp about it, if it isn’t think talk about another USP. Either way build a conversation that is rational and relevant enough to be sustainable! Even though movies may seem more popular as conversation starters, why would I as an end user trust or be remotely interested in your taste for movies if they are not what you make or sell?

- Megha

About Stories, Stores and Seamstresses – the changing face of retail

23 Aug
I am enthused thinking about how brands can use interesting in-store experiences at their point of sale to communicate more about themselves. I recently came across some that triggered the thought ..

A sport shoe maker (Nike) flagship store with a vert ramp with live skating events, an inhouse DJ, computers to shape your shoes…


A fashion retailer (Desigual) store with an in house seamstress ..

Another fashion retailer (American Apparel) with none of that but a great customer support staff and some punchy designs to go with it…

Though these stores have done quite a bit from the average bland product stores .. but I think there’s an opportunity to do better..

I see retail points as the best ‘owned media’ space – the term now largely gets used for online properties like a companies website, facebook/twitter page etc. .but I think the offline counterpart is the actual origin of a great communication channel (it’s this experience that later goes online).

The fundamental aspect of a store should be it’s story, well they can’t have a story unless the brands they represent has one … to focus on the scope of this piece I will assume that a brand already has a story or else definitely needs to make one…

I walked into a Timberland store recently; in a conversation with the sales person he seemed to take interest in a recent trek I took… I found that as a great expression of interest for what is just the niche for this brand .. but the story just ended their. This is a new store launch in Mumbai, their first ever in the country…. I would have thought that they would publish a booklet about places to trek near Mumbai, call a select group of enthusiasts to say a weekend out in the nature, and perhaps even have an ecologist tell us more about the biodiversity of the place. By the way, Timberland has a big environment agenda in case you didn’t get it. It would also be great to have some of that on the walls of their beautiful store, Timberland has been a major participant on the environment agenda worldwide… do they not really think that, that’s where they can get my attention? Gain my trust? … I can buy shoes from them and never really know anything about them or them about me.. because we both aren’t talking .. and the brands need to do a bit more talking this time.

So here’s how I think retail brands can make most of their stores:

1.     Bring your store interior in tune with your values. Values when deeper to humans and society are felts stronger than product propositions themselves.

2.     Train your staff – a cordial staff makes your day – there when you need them and giving you the pleasure to indulge on your own when you want to.

3.     Create engaging opportunities – it’s a great chance; give them more than your product, give them a reason to connect with at a deeper level.

- Deepak

Facebook Fatigue

22 Jul

I am not the most active soul on Facebook, it’s not that I am anti social but somehow  find the idea of constant updates from my friends not the most appealing thing to spend time on. In fact, the web is already redefining relationships which could include people we’ve just met, once met and even the ones we’ve never met; I was talking to this friend of mine who told me that most of his real friends were actually not his Facebook friends and I started thinking how true it is for me…

I log on to my Facebook page and come across a barrage of updates that scroll on and on featuring each little detail of what we’ve all become used to sharing on the platform. On checking with some friends I realized that they no longer even care about those updates … I thought of checking if we were already seeing a trend here?

I typed “facebook popularity” on google and here’s what I see…

FB users in the US have reduced from 155.2m to 149.4m in the month of May, there are similar figures in Canada, Norway and the platform is now known to wane across the western world. Facebook’s growth that averages at about 20m a month worldwide reduced to 13.9m in April and 11.8 in May this year. Quite a contrast from the 2007 Time’s article that portrayed Facebook to be exceeding Porn as the most prominent activity online.

Meanwhile Mexico, India, Brazil, Indonesia, Philippines and many other emerging markets have registered strong growth. But we understand from our work across markets that the web is creating a homogenous psychographic across the world and feels like there is already a “Facebook Fatigue” with its early movers anywhere in the world. Trendy Marketers, beware – we might just be round the corner for a new trend on the web?

Data Source: PC World, Al Jazeera

-Deepak


Facebook! What’s up with you?!

6 Jul

It’s quite strange for me to repetitively come across instances of facebook pulling down Brand pages in India.

I recently read an interesting post by WILLIS WEE on Penn Olson Blog where he took the effort to pen down the reasons why.

Okay… if you aren’t still aware what had happened- here are few known cases from the past:

Pizza Hut, Cadbury Bournville, FCUK, Kingfisher and Fastrack’s official Indian fan pages had been pulled down by facebook!

The reasons being- mysterious, nobody knows clearly what happened and I assume they’ve had run some contests/sweepstakes on their wall (which is supposedly violative or spamy)

Most interestingly enough, when Cadbury Bournville page was disabled it turned to into Google buzz (how strange?!) 

                                                   image courtesy: www.penn-olson.com

I’m in complete agreement on the violation of “facebook promotion guidelines” by brands/businesses (both large and small) which is increasingly happening today.

But, my questions being:

- Shouldn’t facebook at least have warned page admins before powering-on their disable button?

-Shouldn’t facebook be answerable to the fans on those pages? (Google buzz citing is not funny!)

- Shouldn’t that important, must-read “facebook promotional guidelines” be made more visible/prominent to page creators/admins?

-Shouldn’t it also flush-out most lame apps (like- today’s horoscope, friend of the day etc. that we/our friends use) that spam our news feeds every day if contests by (renowned) brands are considered  spam?

Perhaps the number of fan pages are growing because more and more big/small companies have started seeing it as a free medium to connect with their audiences.

But, I feel its now the time for facebook to clearly draw a line for their premium and free offerings. Be more responsive, helpful and not just flaunt an attitude of being “the number one social network” in the world. Peace.

(Disclaimer: This is my personal opinion. The views expressed above are mine and alone and does not not relate and/or reflect to any thoughts by Drizzlin Media.)

-Sabir

Facebook’s got a NEW look!

24 Jun

If your workplace has banned you from using Facebook in office, you might just like what Diesel Jeans has to offer.

Be Stupid at Work – their latest digital campaign is an application is built for pretentious workaholics. :p

Supported by Adobe Air, it’ll load your Facebook feed into something that allows you to read your updates, post on your wall, comment and like other feeds. The beauty lies in the fact that it’s presented in the form of an Excel spreadsheet and is called the “Excellbook”.

Just try your hand at it and tell us what do you think? – http://www.bestupidatwork.com/

-

jason

On the trail of the Tiger

23 Jun

The only enthusiasts for making a weekend getaway a reality: Deepak, Sabir, Madhu, me with my wife.

I am usually a stickler when it comes to planning for trips; especially trips to the unknown. In a rare unguarded moment, not sure how but I decided to say yes to a trip to Vasota.

Yeah, Vasota. It’s a place nestled in the Western Ghats, not too far from Mumbai, with ample trekking opportunities through an evergreen Jungle. It lies amidst a declared tiger sanctuary and has been known to have leopards, bison & civets among the larger animals.

Saturday morning saw us zooming on the Pune expressway in a hired Toyota Innova with our ‘able’ driver, Ali ‘Schumacher’. Ali is an interesting character and I feel his role in making our trip memorable cannot be ignored. His ability to skid at low speeds, overtake from the left and take turns at high speeds is a talent that I have rarely seen. His constant endeavour to show who’s boss saw us overtaking many mighty vehicles. In one of these episodes, when Sabir, my colleague asked him to drive ‘aaram se’ (relax), his response was that he felt quite relaxed while driving the way he was. Overall, his ability to make us feel uncomfortable even in a car as sturdy as the Innova was commendable.

Vasota and its surrounding areas have immense unexploited beauty which is a treat to the eyes. Owing to editorial intervention, I am forced to cut short the details and focus on the highlights of the trip. So much freedom of expression!

Well, towards the evening on our first day we experienced a few things, some of which were exciting, some not as much –

-      We spotted an orange coloured ‘fox’ with pointed ears in the vegetation which actually was only a local dog.

-      While we continued to explore the jungle, we thought of picking up some wild mangoes to eat from the grounds which turn out to be sour. Only later we realised were to pick the tender ones and not the firm ones.

-      Our search for food didn’t stop there; we came across a lot of wild mushrooms in all shapes and sizes. Eventually, better sense prevails and we decide against including them for dinner

-      We passed through the thick underbrush on one of our treks, we suddenly hear the purr of a large animal. While there is an initial discussion on whether it was a purr or a roar, we later realize that it was the sound of a passing car. The ‘purr’, however, did manage to weaken our resolve.

On day two,

-      We took the 1.5 hour ferry ride to and fro from the main forest:  Majestic hills with mist covered tops and dense evergreen forests greeted us all along the way. The swelling waters of the Koyna, up to 150 feet deep and the periodic monsoon showers added to the experience.

-      After which we went trekking along the river bank with the forest on one side and the river on the other. The views are scenic…

-      At a point during our adventure, Sabir got stuck in loose sand and in his quench to find firm ground he moved away from the boat. Though in some form we managed to guide him back ;)

-      When we got back at base camp, we were forced to bid adieu to our shoes covered in mud.

-      Sabir being the victim to most things, Madhu spotted something black and slimy on Sabir’s leg…to much disappointment turned out to be just a leech. A smattering of salt later the leech was dead on the ground.

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Well, those were just some highlights of what happened with us over the weekend and the trip back home was interspersed with naps, near collisions and lots of banter.

We spotted no tigers!

- Robin

Is Social Media any good? Let’s see what Woodside Inn thinks…

17 May

We once spoke about how the web makes a great marketing tool for small businesses. Here’s Woodside Inn‘s story of how the internet has impacted its business…

- Drizzlin Production Team

Good Luck, Nikhil…

6 May

Nikhil, one of Drizzlin’s employees…it’s his last day at office today. He is going to study further and get a masters degree.

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Few things we wanted to do for his last day at Drizzlin -

a) Team lunch at PopTates

b) A farewell cake

c) A goodie bag with a bunch of gifts and messages [You know that's just a lie... :p] We actually got him a pendrive loaded with fun videos ;) ahem…

@Nikhil, may you have great experiences to share when we see you next. All the best!

Developing a Global Brand

27 Apr

We believe the web’s a fair playing ground for all brands to become global ..here’s what we had to say at CII Conference on Marketing at Hyderabad, India

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Deepak
The Boss

THE MAN WOULD RATHER LET HIS SON WATCH PORN THAN USE JAVA!

26 Apr

Need I say anything else?

Just watch the damn thing… ;)

Pavneet
The Tech Geek

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